Desktop & User Care

Desktop & User Management – Remote and On-Site IT Support

desktop-user-managementYour end-users’ time is best spent working for your organization, not managing IT issues. We make it simple by offering fast and reliable 24x7x365 support for your users, as well as Proactive Desktop Remote Management and Maintenance for your workstations.

The ProNet Desktop Platform

TechPro Nation’s Proactive Managed Desktop Care provides comprehensive preventative maintenance services remotely. This solution is comprised of: a desktop/laptop agent within the ProNet technology platform with all of the intelligence built-in to conduct day to day preventive maintenance services, a bundled managed Anti-Virus Package, and remote access.

Empower your staff by giving them direct access to TechPro Nation’s unlimited phone and remote support. Our Flat-Rate resolves the issue of having to wait for approval to increase IT support costs.

With Desktop & User Care, we generate detailed inventory reports and configurations related to all the preventive maintenance activities conducted through the ProNet NOC. We track serial numbers, license expiration’s, warranties, vendor information, detailed service responses and much more. The platform comes with a built-in scripting engine and can also be used to deploy software applications remotely and automatically.

Key Features:

  • 24x7x365 Help Desk Support for your end-users via the NOCOLOGY Client Portal
  • Unlimited 24x7x365 Phone Support
  • Available On-Site 24x7x365 Emergency Support
  • Bundled LogMeIntm Remote Control Solution. (Enable your staff access to their work PC from any Internet connected computer, anywhere)
  • Budgeted costs with Flat-Rate IT, no surprises
  • Enterprise-Level Care
  • Proactive maintenance resulting in significantly increased up-time
  • Reduction of operational costs – increased profits
  • Increased employee productivity by re-focusing efforts on your business instead of your IT
  • Confidence in your IT infrastucture
  • Combined with BDR (Backup & Disaster Recovery) and Server Disaster Assurance, TechPro Nation provides GUARANTEED SERVER RECOVERY!
The ProNet technology platform has built-in advanced server monitoring and diagnostic tools, a knowledge base that is ahead of the market to determine what to monitor, and a well-trained staff of IT Professionals to watch alerts and categorize them into Critical and Non-Critical events and conduct detailed analysis to solve the problem. Last but not least, Server Care provides remote and on-site remediation services.

The goal is to prevent downtime by keeping your server infrastructure running by eliminating issues before they affect your users.

Our tools give us the ability to monitor event logs, keep track of up-time, and get real-time alerts if the server reports an issue. Problems are resolved remotely and quickly, and if need be, a technician will be dispatched. As a ProNet-powered client, your IT Infrastructure is our priority.

TechPro Nation provides 24x7x365 visibility with Remote Monitoring and Management of Servers – including applications designed for Small to Medium Size Businesses (SMBs). TechPro Nation watches Server alerts, filters the data, conducts problem analysis and remediates the issues remotely and on-site on a best effort basis. Upon receiving a Critical Alert, the ProNet NOC team looks into the provisioning system and notifies your server team about its occurrence within minutes.

Our experts will then analyze the cause of the problem and resolve the issue. All of this is done without the intervention of your staff. Your staff will gain productivity because our service allows them re-focus their efforts on your business, instead of chasing IT problems.

Our ProNet NOC conducts checks to ensure anti-virus signatures are updated on servers at regular intervals. TechPro Nation’S Managed Server Care program also comes bundled with anti-virus network edition and email server edition, if desired.
White and Blacklisting of Security Patches

ProNet services include White and Blacklisting of critical Microsoft (OS & application) security patches. The NOC carries out multiple proactive preventive daily and weekly checks, reducing chances of failure.
Policy Administration
To optimize your internet network infrastructure, ProNet Server Care includes Active Directory Administration and Policy Management. Network Policies and File/Folder Permissions are managed to ensure internal security, based on protocols necessary for your business.