Server Care

Server Management – 24×7 Monitoring, Remediation and Maintenance

server-managementYou will receive comprehensive support that includes remote & on-site server remediation services at a flat monthly rate, meaning there are no ‘per-incident’ charges. Proactive maintenance prevents downtime and gives you peace of mind knowing your servers are being watched 24x7x365.

The ProNet Server Platform

Your servers are the heart of your I.T. Infrastructure. Any downtime means a massive loss in productivity of your end-users. TechPro Nation’s Managed Server Care combines constant 24x7x365 Server Monitoring with proactive maintenance to prevent downtime and maintain availability and stability.

“Your IT infrastructure is our priority.”

Key Features:

  • Unlimited Remote & On-Site Support from 8am – 5pm
  • 24x7x365 Emergency Support
  • Active Directory Administration & Maintenance
  • File, Folder, & Share Administration
  • Network Policy Enforcement & Administration
  • Managed Anti-Virus Protection
  • Security Administration
  • Budgeted costs with Flat-Rate IT, no surprises
  • Enterprise-Level Care
  • Proactive maintenance resulting in significantly increased up-time
  • Reduction of operational costs – increased profits
  • Increased employee productivity by re-focusing efforts on your business instead of your IT
  • Confidence in your IT infrastucture
  • Combined with BDR (Backup & Disaster Recovery) and Server Disaster Assurance, TechPro Nation provides GUARANTEED SERVER RECOVERY!
The ProNet technology platform has built-in advanced server monitoring and diagnostic tools, a knowledge base that is ahead of the market to determine what to monitor, and a well-trained staff of IT Professionals to watch alerts and categorize them into Critical and Non-Critical events and conduct detailed analysis to solve the problem. Last but not least, Server Care provides remote and on-site remediation services.

The goal is to prevent downtime by keeping your server infrastructure running by eliminating issues before they affect your users.

Our tools give us the ability to monitor event logs, keep track of up-time, and get real-time alerts if the server reports an issue. Problems are resolved remotely and quickly, and if need be, a technician will be dispatched. As a ProNet-powered client, your IT Infrastructure is our priority.

TechPro Nation provides 24x7x365 visibility with Remote Monitoring and Management of Servers – including applications designed for Small to Medium Size Businesses (SMBs). TechPro Nation watches Server alerts, filters the data, conducts problem analysis and remediates the issues remotely and on-site on a best effort basis. Upon receiving a Critical Alert, the ProNet NOC team looks into the provisioning system and notifies your server team about its occurrence within minutes.

Our experts will then analyze the cause of the problem and resolve the issue. All of this is done without the intervention of your staff. Your staff will gain productivity because our service allows them re-focus their efforts on your business, instead of chasing IT problems.

Our ProNet NOC conducts checks to ensure anti-virus signatures are updated on servers at regular intervals. TechPro Nation’S Managed Server Care program also comes bundled with anti-virus network edition and email server edition, if desired.
White and Blacklisting of Security Patches

ProNet services include White and Blacklisting of critical Microsoft (OS & application) security patches. The NOC carries out multiple proactive preventive daily and weekly checks, reducing chances of failure.
Policy Administration
To optimize your internet network infrastructure, ProNet Server Care includes Active Directory Administration and Policy Management. Network Policies and File/Folder Permissions are managed to ensure internal security, based on protocols necessary for your business.